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A Better Partnership


Jan 2005
January 05, 2005

Warner Norcross Recognized as a Leader in Client Service in National Survey

Warner Norcross & Judd LLP has been recognized as a leader in client service among law firms, according to a new national survey.

BTI Consulting Group recognized the Firm, which has offices in Grand Rapids, Metro Detroit, Holland and Muskegon, as a member of the Client Service A-Team for 2005. BTI polled corporate counsel at Fortune 1000 companies in 30 states, as well as the Big Four accounting firms, to discover how they define outstanding client service, which law firms deliver it and what specifically makes a law firm stand out from the pack.

"We recognize the crucial importance of delivering excellent client service and are very pleased to be recognized by our clients and by BTI Consulting as a member of the 'Client Service A-Team,'" said Alex J. DeYonker, managing partner of the Firm. "Our goal has always been to deliver prompt, proactive legal service and practical business advice that provide outstanding value to our clients."

Warner Norcross has been included on BTI's list of top service providers for the past three years. Last year, the consulting firm also named Warner as one of the most "Tech Savvy" law firms in a separate national survey.

The Client Service A-Team list was scored on a number of activities designed to deliver superior financial rewards and bolster client loyalty, including:

  • Understanding the client's business
  • Providing value for the cost
  • Breadth of services provided
  • Unprompted communication
  • Regional reputation
  • International capabilities

About BTI Consulting Group:

The BTI Consulting Group is the leading supplier of high-impact, compelling, and strategic information to the legal services industry through research, sales training and consulting services. More information is available at

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About Warner Norcross & Judd:

Warner Norcross & Judd LLP is one of Michigan's leading providers of legal services with more than 170 attorneys in four Michigan offices located in Grand Rapids, Metro Detroit, Holland, and Muskegon. For the third consecutive year, Warner Norcross was named the best corporate law firm in West Michigan by Corporate Board Member magazine. Nearly half of the Firm's partners are listed in the 2007 edition of The Best Lawyers in America, a greater percentage than any other large law firm in Michigan. Warner Norcross has been recognized as a national leader in client service among law firms by BTI Consulting, as one of West Michigan's 101 Best & Brightest Companies to Work For and as the best law firm in Grand Rapids by a Grand Rapids Magazine reader survey. The Firm represents local, statewide, regional, national and international clients in all areas of business and civil law.

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